Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at verneonolilo.
Information We Collect
We collect information you provide directly to us when using our financial analysis tools and software. This includes account registration details, payment information, and data you input into our analysis platforms.
We only collect information that's necessary to provide you with our services and improve your experience with our financial tools.
- Personal identification information (name, email address, phone number)
- Financial data you input for analysis purposes
- Usage data and preferences within our software
- Communication records and support interactions
How We Use Your Information
Your information helps us provide accurate financial analysis, maintain your account security, and improve our software capabilities. We process your data solely for legitimate business purposes related to our financial services.
We use advanced encryption and security measures to protect your financial data. Our analysis tools operate with strict data isolation, meaning your information remains separate and secure from other users' data.
- Delivering financial analysis results and reports
- Maintaining and securing your account
- Providing customer support and technical assistance
- Improving our software features and accuracy
- Sending important updates about your account or our services
Data Protection Under Australian Law
As an Australian-based company, we comply with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs). You have specific rights regarding your personal information that we respect and uphold.
Under Australian privacy law, you can access, correct, or request deletion of your personal information. We respond to such requests within the timeframes required by law, typically within 30 days.
If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Your Rights and Choices
You control your personal information and can exercise several rights regarding how we handle your data. We've made it straightforward to access these options through your account settings or by contacting our support team.
- Access your personal information and see how we use it
- Correct inaccurate or outdated information in your account
- Request deletion of your account and associated data
- Export your financial analysis data and reports
- Opt out of non-essential communications
- Restrict certain types of data processing
Data Security Measures
We implement multiple layers of security to protect your financial information. Our systems use bank-level encryption, regular security audits, and restricted access controls to safeguard your data.
All data transmission occurs over secure HTTPS connections, and we store your information on servers with advanced physical and digital security measures. Our team receives regular training on data protection and privacy best practices.
While we maintain high security standards, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats.
Data Sharing and Third Parties
We don't sell your personal information to third parties. We may share limited data with trusted service providers who help us operate our financial analysis platform, but only under strict confidentiality agreements.
These providers include payment processors, cloud hosting services, and analytics tools. They can only access information necessary for their specific functions and must meet our security requirements.
- Payment processing partners for subscription billing
- Cloud infrastructure providers for secure data storage
- Customer support platforms for assistance requests
- Legal authorities when required by Australian law
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Most account data is retained while your subscription remains active, plus a reasonable period afterward for potential reactivation.
Financial analysis data you generate can be deleted at your request, though we may retain anonymized, aggregated data for improving our software. Billing records are kept for seven years to comply with Australian tax and business record requirements.
When you request account deletion, we remove your personal information within 30 days, except where we're legally required to retain certain records.
Privacy Questions or Concerns?
Contact our Privacy Officer for any questions about this policy or your personal information.
Email: contact@verneonolilo.com
Phone: +61 411 719 090
Address: 70 Hope St, South Brisbane QLD 4101, Australia
This Privacy Policy is effective as of January 15, 2025. We may update this policy periodically and will notify you of significant changes.